The consumer services division of DCA is responsible for?

The consumer services division of the Department of Consumer Affairs (DCA) plays a vital role in ensuring that consumers have access to the support and resources they need to navigate various markets, including those related to mortgages. The primary function of this division is to provide assistance to consumers by addressing their questions, guiding them through complaint processes, and offering information related to their rights and responsibilities. This support helps consumers make informed decisions and fosters trust in the marketplace.

While consumer advocacy is closely related to assisting consumers, it typically involves broader initiatives aimed at promoting consumer rights legislative changes, and other systemic improvements, rather than direct support and assistance for individual consumers. Real estate inspections and licensing mortgage lenders fall under the purview of different regulatory bodies or divisions that focus specifically on those functions rather than providing direct consumer support.