Which division of the DCA is responsible for public information and education?

The Consumer Advocacy Division is specifically tasked with the responsibility of promoting public information and education related to consumer rights, products, and services. This division works to ensure that consumers are well-informed and equipped with the knowledge they need to make decisions related to financial products, including mortgages. Their focus is on enhancing consumer understanding and providing resources that support consumers in navigating the complexities of financial transactions and protecting their rights.

This role is critical, as it builds a more informed public, empowering individuals with the knowledge they need to advocate for themselves in the marketplace. The division conducts outreach programs, educational workshops, and develops helpful resources aimed at educating consumers about their rights and the various aspects of financial services.

Other divisions, while important to the functioning of the DCA, have different focuses. For example, the Administration Division typically handles internal operations and logistics, the Consumer Services Division may deal with customer service and inquiry response, and the Legal Division focuses on legal aspects and compliance without a direct emphasis on public education.